Terms & Conditions
Last Updated: 31 August 2026
Welcome to Tekvo.
These Terms & Conditions govern your use of tekvo.co.uk and purchases made through our online store. Please read these Terms carefully before using our website or placing an order.
By accessing our website or purchasing from Tekvo, you agree to these Terms & Conditions.
Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot legally be excluded under applicable UK consumer law.
1. About Tekvo
Tekvo is a UK-based online retailer offering consumer products including mobile accessories, fashion and clothing, beauty and cosmetics products, personalised items and other related products.
Our business contact details are:
Business Name: Tekvo
Address: 281 Barking Rd, London E13 8EQ, United Kingdom
Email: info@tekvo.co.uk
Phone / WhatsApp: +44 7579 357852
Website: tekvo.co.uk
Customers can contact us using the details above for questions about products, orders, delivery, returns or other enquiries.
2. Use of Our Website
You may use our website for lawful personal shopping and informational purposes.
When using our website, you agree not to:
Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our website, servers or systems
Introduce viruses, malware or other harmful material
Interfere with the security or operation of the website
Misuse information belonging to Tekvo or other users
Use our content in a way that infringes applicable intellectual property rights
We may restrict access to the website where reasonably necessary to protect our business, customers or systems.
3. Product Information
We aim to provide accurate and up-to-date information about products offered through Tekvo.
Product pages may include information such as:
Product name and description
Images
Available variations
Price
Availability
Relevant specifications
We make reasonable efforts to ensure this information is accurate.
Product colours may appear slightly different depending on lighting, photography and the display settings of the customer’s device.
For products manufactured by third-party brands, relevant trademarks and brand names remain the property of their respective owners. Unless expressly stated otherwise, reference to a third-party brand does not imply that Tekvo is the manufacturer, official brand owner or officially authorised partner of that brand.
4. Product Availability
Products are offered subject to availability.
Although we aim to keep stock information accurate, an item may occasionally become unavailable after an order has been submitted.
If we cannot fulfil an ordered product, we will contact the customer and provide an appropriate resolution, which may include cancellation and a refund of the applicable amount paid.
We will not knowingly advertise products as available when we know they cannot be supplied.
5. Prices
Unless clearly stated otherwise, prices displayed on Tekvo are shown in British Pounds Sterling (GBP / £).
The price applicable to an order will be displayed before the customer completes checkout.
Any applicable delivery charges will also be disclosed during checkout before payment is completed.
We aim to ensure prices are accurate. If an obvious pricing error is identified before an order is accepted, we may contact the customer to explain the issue and provide the option to proceed at the correct price or cancel the affected order.
6. Payment
Customers must provide accurate payment and billing information when placing an order.
Payments are processed through payment methods made available during checkout.
Payment processing may be provided by secure third-party payment providers.
Tekvo does not intentionally store complete debit or credit card information on its own systems where payment details are processed directly by an authorised payment provider.
The payment methods currently available to a customer will be shown during checkout.
7. Placing an Order
When placing an order, customers are responsible for ensuring that the information supplied is accurate and complete, including:
Customer name
Email address
Telephone number
Billing information
Delivery address
Products and quantities ordered
After an order is submitted, customers may receive an order confirmation acknowledging that we have received the order.
Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted.
8. Order Acceptance
A contract for the purchase of goods is formed when we accept the order in accordance with our order process.
We may decline or cancel an order where reasonably necessary, including where:
A product is unavailable
Payment cannot be authorised
There is an obvious pricing or product information error
We reasonably suspect fraud or misuse
We cannot deliver to the supplied address
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
9. Order Cancellation
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will attempt to accommodate the request where reasonably possible.
If an order has already been dispatched, the customer may need to follow the applicable return procedure.
Customers may also have statutory cancellation rights for eligible online purchases.
Please refer to our Refund & Returns Policy for full details.
10. Shipping & Delivery
Tekvo currently delivers to addresses within the United Kingdom.
Orders are normally processed within 1–3 business days after successful payment confirmation.
For Standard UK Delivery, orders are normally expected to arrive approximately 2–7 business days after dispatch.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays or unusually high seasonal demand.
Applicable delivery charges will be displayed during checkout before the order is completed.
Customers are responsible for providing a complete and accurate delivery address.
For complete information, please read our Shipping & Delivery Policy.
11. Returns, Refunds and Consumer Cancellation Rights
For most eligible products purchased online, customers may have the right to cancel their purchase within 14 days of receiving the goods, subject to applicable exclusions under UK consumer law.
After notifying us of an eligible cancellation, goods should normally be returned within the applicable statutory return period.
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including certain:
Personalised or custom-made products
Unsealed hygiene-sensitive goods
Unsealed products that are unsuitable for return for health-protection reasons
Other products excluded under applicable consumer law
These exclusions do not remove statutory rights relating to goods that are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Please read our Refund & Returns Policy for complete return instructions, eligibility requirements, costs and refund information.
12. Faulty, Damaged or Incorrect Products
If a product arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:
Please provide your order number and information about the issue.
We may reasonably request photographs or other relevant information to help us assess the problem.
Appropriate remedies will be provided in accordance with applicable UK consumer law.
Nothing in these Terms limits your statutory rights regarding faulty or non-conforming goods.
13. Personalised Products
Some Tekvo products may allow personalisation, such as adding a requested name or other available personalised information.
Customers are responsible for checking personalised information carefully before submitting an order.
Where a product is made specifically to a customer’s individual specification, statutory change-of-mind cancellation rights may not apply where permitted by law.
This does not affect the customer’s rights if the personalised product is faulty, damaged, incorrect or does not match the accepted order specification.
14. Beauty, Cosmetics and Hygiene-Sensitive Products
Certain sealed beauty, cosmetic or personal-care products may be subject to return restrictions after their protective seal has been opened where permitted under applicable UK consumer law for health-protection or hygiene reasons.
This restriction does not affect statutory rights relating to faulty, damaged or incorrectly supplied goods.
Please refer to our Refund & Returns Policy for further information.
15. Promotions and Discount Codes
From time to time, Tekvo may offer promotions, discounts or promotional codes.
Any specific conditions, validity dates or eligibility requirements associated with a promotion will be communicated with the relevant offer where applicable.
Promotions may not be combined unless expressly stated.
A promotional offer does not affect customers’ statutory consumer rights.
16. Intellectual Property
Website content, including Tekvo branding, original graphics, website design and original written content, is owned by or licensed to Tekvo unless otherwise indicated.
Third-party trademarks, product names, logos and other intellectual property displayed in connection with third-party products remain the property of their respective owners.
Nothing on our website grants customers ownership of intellectual property belonging to Tekvo or any third party.
17. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable UK data protection requirements.
Our Privacy Policy explains what information we collect, why we use it, how it may be shared and the rights available to customers.
18. Third-Party Services
Our website may use or link to third-party services such as:
Payment processors
Delivery providers
Analytics services
Social media platforms
Technical service providers
Where customers interact directly with a third-party service, that provider may operate under its own terms and privacy practices.
Tekvo is not responsible for independent third-party websites or services that are outside our reasonable control.
19. Website Availability
We aim to keep our website available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur due to maintenance, technical problems, security requirements or circumstances outside our reasonable control.
20. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict statutory consumer rights or liability that cannot legally be excluded.
Subject to applicable law, Tekvo will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made primarily for business purposes.
21. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
Examples may include severe weather, major courier disruption, infrastructure failure, governmental action or other exceptional circumstances.
Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with the customer where appropriate.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
The latest version will be published on this page together with an updated revision date.
Changes will not remove statutory rights that customers already have in relation to existing purchases.
23. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
Nothing in this section is intended to deprive consumers of any rights regarding jurisdiction or applicable law that cannot legally be excluded.
24. Your Statutory Rights
Nothing contained in these Terms & Conditions is intended to restrict statutory rights available to consumers.
Depending on the circumstances, relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where these Terms conflict with a statutory right that cannot legally be excluded, the statutory right will apply.
25. Contact Us
For questions about these Terms, products, orders, delivery, cancellations, returns or refunds, please contact:
Tekvo
281 Barking Rd
London E13 8EQ
United Kingdom
Email: info@tekvo.co.uk
Phone / WhatsApp: +44 7579 357852
Website: tekvo.co.uk
