Shipping & Delivery Policy
Last Updated: 31 August 2026
Thank you for shopping with Tekvo. We are committed to providing clear, reliable and transparent delivery information for our customers.
This Shipping & Delivery Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges, tracking and what to do if there is a problem with your delivery.
1. Where We Deliver
Tekvo currently delivers orders to addresses within the United Kingdom.
Delivery availability may depend on the delivery address, product and courier service available for the order.
If you have a question about whether we can deliver to your address, please contact us before placing your order.
2. Order Processing Time
Orders are normally processed within 1–3 business days after successful payment confirmation.
Orders placed during weekends or UK public holidays may begin processing on the next business day.
During particularly busy periods, promotional events or public holidays, processing may occasionally take longer.
Once an order has been dispatched, customers will receive dispatch information by email where applicable.
3. Estimated UK Delivery Time
For Standard UK Delivery, orders are normally expected to arrive within approximately 2–7 business days after dispatch.
Delivery times are estimates rather than guarantees and may vary depending on the destination, courier network, weather, seasonal demand and circumstances outside our reasonable control.
Any delivery estimate displayed during checkout should also be reviewed before completing your purchase.
4. Shipping Charges
The applicable shipping charge will be clearly displayed during checkout before the customer completes payment.
Shipping charges may vary depending on the product, parcel, delivery service or promotional offer applicable to the order.
Customers will have the opportunity to review the total order amount, including applicable delivery charges, before placing the order.
Where Tekvo offers a free-delivery promotion, any applicable conditions will be clearly communicated with the offer.
5. Courier Services
Tekvo may use recognised UK delivery and courier services to fulfil customer orders.
The courier used for an individual order may depend on the delivery address, parcel requirements and shipping service available at the time of dispatch.
Customers will be provided with relevant delivery or tracking information after dispatch where tracking is available for the selected delivery service.
6. Order Tracking
Where a tracked delivery service is used, tracking details will be provided after the order has been dispatched.
Customers can use the tracking number or tracking information provided to follow the progress of their delivery through the relevant courier.
Please allow reasonable time after dispatch for tracking information to become active in the courier’s system.
If you experience a problem with your tracking information, please contact us at info@tekvo.co.uk.
7. Providing the Correct Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
Recipient name
House or building number
Street address
City or town
Postcode
Contact information
before completing your purchase.
If you notice an error after placing an order, please contact Tekvo as soon as possible.
We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional delivery costs may apply if an order needs to be sent again because incorrect or incomplete delivery information was provided by the customer.
8. Delivery Delays
Although we aim to dispatch and deliver orders within the stated timeframes, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
Courier network disruptions
Severe weather
Public holidays
High seasonal demand
Incorrect or incomplete delivery information
Operational disruptions affecting the courier
If you believe your order is significantly delayed, please contact us with your order number so we can assist you.
9. Lost Parcels
If tracking information indicates a delivery problem or you believe your parcel has been lost in transit, please contact us at info@tekvo.co.uk.
Please provide your order number and relevant delivery information.
We will review the order and, where appropriate, contact the relevant courier to investigate.
Where a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer rights and our Refund & Returns Policy.
10. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the problem
Clear photographs of the damaged product and/or packaging where reasonably required
We will review the issue and provide an appropriate resolution in accordance with our Refund & Returns Policy and applicable UK consumer law.
11. Failed Delivery Attempts
If a courier is unable to complete delivery, the courier may:
Attempt delivery again
Leave instructions for redelivery
Deliver the parcel to an appropriate collection location, where applicable
Return the parcel to the sender
The exact process depends on the courier handling the shipment.
If an order is returned to Tekvo because the customer supplied an incorrect/incomplete address or failed to receive or collect the parcel, please contact us to discuss the available options.
Additional delivery charges may apply to resending an order where appropriate.
12. Orders Returned to Sender
If an order is returned to us by the courier, we will review the reason for the return.
Where appropriate, we will contact the customer regarding redelivery, cancellation or refund options.
Any refund or additional shipping charge will be handled in accordance with our Refund & Returns Policy and applicable consumer law.
13. Your Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to limit or exclude any rights customers may have under applicable UK consumer protection law.
Please refer to our Refund & Returns Policy for further information about cancellations, returns and refunds.
14. Contact Us
If you have any questions about shipping, tracking or delivery, please contact:
Tekvo
281 Barking Rd
London E13 8EQ
United Kingdom
Email: info@tekvo.co.uk
Phone / WhatsApp: +44 7579 357852
Website: tekvo.co.uk
We aim to respond to customer enquiries as quickly as reasonably possible.
