Shipping & Delivery

Shipping & Delivery Policy

Last Updated: 11 May 2026

Thank you for shopping with Tekvo.
We aim to provide fast, secure, and reliable delivery services for all orders across the United Kingdom.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During busy periods, promotions, or holidays, processing times may take slightly longer.

2. Shipping Areas

We currently deliver across:

  • United Kingdom (UK)

For international shipping inquiries, please contact our support team before placing an order.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the delivery location and courier service.

Standard UK Delivery

  • Estimated delivery: 2–7 business days

Express Delivery (if available)

  • Estimated delivery: 1–3 business days

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Product weight or size

  • Shipping method selected

Free shipping promotions may apply on selected orders or campaigns.

5. Order Tracking

Once your order has been dispatched, you may receive:

  • A shipping confirmation email

  • Tracking information (where available)

Customers can use the provided tracking number to monitor delivery progress.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Customs or security checks

  • Incorrect shipping information

  • High seasonal demand

Tekvo is not responsible for delays outside our reasonable control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur

  • Additional shipping charges may apply

  • Orders may be returned or lost

Please contact us immediately if you notice an address error after placing an order.

8. Lost or Damaged Packages

If your package arrives damaged or is lost during transit:

  • Contact us as soon as possible

  • Provide your order number and relevant details/photos

We will work with the courier service to investigate the issue and assist with a resolution where appropriate.

9. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect information:

  • The courier may attempt redelivery

  • The parcel may be returned to us

  • Additional delivery fees may apply for reshipment

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Tekvo
Website: Tekvo
Email: info@tekvo.co.uk