Privacy Policy
Last Updated: 31 August 2026
At Tekvo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit tekvo.co.uk, place an order, contact us, create an account or otherwise use our services.
We aim to handle personal information responsibly and transparently in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Tekvo is a UK-based online retailer offering a range of consumer products, including mobile accessories, fashion, beauty and cosmetics products, personalised items and other related products.
Our business contact details are:
Business Name: Tekvo
Address: 281 Barking Rd, London E13 8EQ, United Kingdom
Email: info@tekvo.co.uk
Phone / WhatsApp: +44 7579 357852
Website: tekvo.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and contact information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Order and transaction information
- Products purchased
- Order details
- Payment status
- Delivery and tracking information
- Returns and refund information
Account information
- Username or account details
- Saved addresses
- Order history
Technical information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and similar technologies
Communication information
We may also retain information you provide when contacting us through email, telephone, WhatsApp, our contact form or other customer support channels.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments, refunds and returns
- Provide order and delivery updates
- Respond to customer enquiries
- Provide customer support
- Manage customer accounts
- Detect and prevent fraud or misuse
- Improve our website, products and customer experience
- Maintain the security of our website
- Meet our accounting, tax and legal obligations
- Send marketing communications where you have provided consent or where otherwise permitted by law
We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.
4. Legal Basis for Processing
Under UK data protection law, we rely on appropriate legal bases when processing personal information.
These may include:
Contract: When processing your information is necessary to fulfil an order or provide a service you requested.
Legal obligation: When we need to retain or process information to comply with applicable laws, accounting requirements or regulatory obligations.
Legitimate interests: When processing is reasonably necessary to operate, secure and improve our business and services, provided those interests do not override your rights.
Consent: Where applicable, we may ask for your consent before processing information, particularly for certain marketing or cookie-related activities.
5. Payments
Payments made through our website may be processed by third-party payment service providers available during checkout.
Payment providers process payment information according to their own privacy and security policies.
Tekvo does not intentionally store complete debit or credit card details on our own systems when payment information is processed securely by an authorised third-party payment provider.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share necessary information with trusted third parties where required to operate our online store and fulfil your order, including:
- Payment processors
- Delivery and courier companies
- Website hosting and technical service providers
- Analytics and security providers
- Customer service providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
We only provide information reasonably necessary for these providers to perform their services.
7. Delivery and Fulfilment
To deliver your order, we may provide your name, delivery address, telephone number, email address and relevant order information to the courier or fulfilment provider responsible for your shipment.
The specific delivery provider may vary depending on the order, delivery location and shipping service selected.
For more information about delivery, please refer to our Shipping & Delivery Policy.
8. Cookies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve our services.
Some cookies may also be used for analytics or marketing where permitted.
Where required by applicable law, non-essential cookies will be used according to your consent preferences.
You can also manage cookies through your browser settings.
9. Marketing Communications
Where you have consented, or where otherwise permitted by applicable law, we may send information about products, offers or updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:
Service communications relating to an existing order are not considered marketing communications and may still be sent when necessary to fulfil your order.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our website.
However, no internet-based service can guarantee absolute security.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
Retention periods may vary depending on the type of information and our legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
12. Your Rights Under UK Data Protection Law
Subject to applicable law and certain limitations, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request transfer of eligible personal information
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
You may also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Tekvo is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Children’s Privacy
Our website and products are intended for general consumers and are not specifically designed to collect personal information directly from children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
When changes are made, the updated version will be published on this page and the Last Updated date will be revised.
We encourage customers to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information or an order-related privacy matter, please contact us:
Tekvo
281 Barking Rd
London E13 8EQ
United Kingdom
Email: info@tekvo.co.uk
Phone / WhatsApp: +44 7579 357852
Website: tekvo.co.uk
