📄 Return & Refund Policy (Tekvo)
Thank you for shopping with Tekvo. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

🔁 Return & Replacement Eligibility
We offer returns or replacements under the following conditions:

Defective or damaged products

Wrong item sent

Missing parts or accessories

Please report the issue within 7 days of delivery.

📦 Return Conditions
To be eligible for a return:

Items must be unused and in original packaging

A photo or video of the issue must be provided

Certain items (e.g., hygiene-related or perishable goods) are non-returnable

🕒 Return Window
Submit a return request within 7 days of receiving your order.

Requests made after this period may not be accepted.

📤 How to Request a Return or Replacement
Please email us at info@tekvo.co.uk with the following:

Order number

Clear photos or video of the issue

Reason for return

We’ll guide you through the return process after evaluating the case.

💰 Refunds
If approved, a refund will be issued to your original payment method within 10 business days.

For replacements, a new product will be shipped at no extra cost.

❗ Important Notes
Return shipping costs (if any) may apply depending on the case.

We reserve the right to reject returns that do not meet the criteria.